Useful stuff

We are all acquainted with the expression, "Don't blame the messenger."

Engineers, contractors, and plant workers occasionally inform enterprise management about emerging issues or observed risks. 

Responding negatively to unpleasant news or dismissing the messenger deprives the recipient of valuable insights, crucial monitoring, and valuable response time.

Intelligent decision-makers will evaluate and utilise such observations to promptly address problems, thereby saving themselves from difficulties and potential penalties when things go awry.

People with tacit knowledge are highly valued in organisations because they can solve problems when things go wrong. However, depending only on one knowledgeable person has a downside. If that person is unavailable and is the only one who knows how to fix an issue, a small problem can quickly escalate into a major crisis.

To avoid this, it’s essential to have formal documentation procedures and systems that capture and record tacit knowledge. This way, your support team can access this critical information when needed.

While setting up these procedures may require extra time and money, the long-term benefits will be significant and far exceed the initial investment.